Assistant Manager – Customer Complaints at the Nigerian Electricity Regulatory Commission (NERC)

The Nigerian Electricity Regulatory Commission (NERC) is an independent body, established by the Electric Power Sector Reform Act of 2005 to undertake technical and economic regulation of the Nigerian Electricity Supply Industry. The Commission is to, among others license operators, determine operating codes and standards, establish customer rights and obligations and set cost reflective industry tariffs. The Commission has its head quarters in Abuja.

Applications are invited from suitable candidates to join our team in an exciting career of regulating the Nigerian Electricity Supply Industry in the position below:

Job Title: Assistant Manager – Customer Complaints

Location: Nigeria
Division: Consumer Affairs

Job Description

  • Collation and evaluation of all complaint appeals.
  • Preparing reports on complaints received.
  • Interface with concerned Disco liaison officers.
  • Maintaining close interaction with the Forum Chairman and members.
  • Schedule and prepare Forum meetings in a timely manner.
  • Prepare reports of Forum meeting outcomes and disseminating to concerned parties.
  • Maintain constant contact and follow up with appellants and Discos to ensure effective case resolutions in accordance with complaints handling timeline.
  • Communicating monthly reports of complaints appeals to AGM CSS.
  • Carry out day to day administration of the Forum Offices.
  • Maintain security and standards as set by the Head office.

Minimum Qualifications / Skills

  • First Degree in Law, Social Sciences and Humanities.
  • Post graduate degree will be an added advantage.
  • Minimum years of experience: 6 years

Application Closing Date
12:00 Midnight: 15th July, 2022.

How to Apply
Interested and qualified candidates should:
Click here to Start Application Online

Application Instructions

  • To start the application, create an account on the register page.
  • Check your email for the verification link, click on it to verify your account.
  • Complete the application step by step, the platform allows you to Save and continue later, so you can complete the application at your own pace.
  • Applicants should please note that this is a completely online application process, and no paper application and CVs should be sent to the Commission.
  • Applicants are required to submit only ONE (1) application and multiple applications shall result in a disqualification of the applicant.


  • Only shortlisted candidates shall be contacted for the next process of the recruitment exercise.
  • All successful candidates will be contacted via email or phone number.

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