Case Manager Job Description | Duties & Responsibilities

The job description of a case manager includes taking care of patients and facilitating their care and recovery.

They also work with other health care practitioners, social workers, and the patient’s family.

A case manager cares for patients by identifying their needs, planning treatment, and observing improvement.

Most case managers are registered nurses, some of which are also certified case managers.

They ensure that all patients are given optimum satisfaction.

Since you are reading this article, I guess you are either seeking a job as a case manager or intend to start a career in that path.

Your decision to learn about a case manager job description is a good start.

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What are the Duties and Responsibilities of a Case Manager?

Here are some of the typical duties and responsibilities of a case manager

1. Care for Patients Individuals in the Best Way Possible

A case manager’s responsibility is to care for every patient uniquely.

You must understand that different patients require different manners of approach.

As such, you should try to find out what works best for each patient and stick to it.

2. Draft out and Assess a Patient’s Treatment Plan

Case managers work with other healthcare professionals to draft a workable treatment plan.

They do it whenever it is necessary to make adjustments to this treatment plan.

3. Determine when to Close a Case.

Case managers open a case, see the progress of the case, and then close it.

Even after case closure, they may follow clients up to know their progress.

4. Evaluate the Case Process and Progress

The job description of a case manager requires that you evaluate the case process and progress regularly.

This determines whether a patient is doing with treatment and if adjustments are required.

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5. Facilitate the Recovery of Clients

Case managers do everything within the ethics of their job to quicken the recovery process of their patients.

Of course, seeing that your patients are recovering fasten should bring satisfaction.

Some other duties and responsibilities of a case manager are:

  • Work as a team with other healthcare providers to achieve a goal.
  • Interact with patients to ensure that they are satisfied.
  • Keep an accurate record of all cases.
  • Help motivate patients and their families as well.
  • Observe all rules and regulations.
  • Follow up with discharged patients to ensure they are physically, mentally, and emotionally fine.
  • Advocate for financial assistance and Insurance coverage for patients.

Depending on your employer, your duties and responsibilities may be more or less than these.

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How do I Create a Case Management Plan?

A case manager’s job description requires creating a case management plan.

When creating a case management plan, you may want to make sure that the plan addresses the needs identified during the needs assessment process.

The plan should also address the needs of all family members.

Some of the things you should do in developing a business plan are:

  • Identify available resources.
  • Develop tools to facilitate the treatment process.
  • Draft out working policies and procedures.

Your work process will depend on how good your case management plan is.

What Qualifications do I need to become a Case Manager?

To become a case manager, you should obtain a bachelor’s degree in nursing.

Click HERE to learn more about how to become a nurse.

After obtaining a bachelor’s degree, you must also be licensed to practice nursing in your location.

Going further to become a certified case manager is advantageous.

Employers also prefer to employ those with at least 3-5, years of experience in case management or other related fields.

Excellent computer skills and knowledge of Microsoft Office are a plus.

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What is a Case Management Tool?

The computer software that helps organizations store clients’ data in one database is a case management tool.

With the help of this software, organizations can regulate patient data without using pen, paper, or even a spreadsheet.

What does it take to become a Good Case Manager?

Case managers need to understand the uniqueness of each client and their conditions.

You may need to speak with other professionals regarding your patients regularly.

It is also essential for a case manager to have good listening skills. After listening, you should also be able to speak compassionately and understandably.

What Skills and Personality Suits a Case Manager?

Taking the job description of a case manager into consideration, there are certain skills and attributes that most employers lookout.

Although being a nurse and a certified case manager can get you the job, possessing these skills will help you stand out.

Here are some of the skills and attributes that make a good case manager:

1. Communication Skills

A good case manager should be able to communicate effectively both verbally and in writing.

Good communication skills will make interaction with clients and other team members easier.

2. Interpersonal Skills

It is good for a case manager to create and maintain a good relationship with patients and other healthcare providers.

3. Compassion

As a good case manager, you should always be kind to patients.

Showing compassion to patients may play a role in facilitating their recovery.

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4. Organizational Skills

case managers need to be organized. It helps minimize mistakes.

This skill is important for keeping records and multitasking when necessary.

5. Critical Thinking and Problem-Solving Skills

A good case manager should be able to think smart and fast when analyzing and planning a patient’s treatment.

Critical thinking improves the overwork of a case manager.

6. Time Management Skills

Time management is also necessary to excel as a case manager. You have to manage time well if you must be able to handle every client and still give them the best service.

What are the five Significant Functions of Case Management?

The core functions of case management consist of 5 processes, which are:

  1. Treatment Planning
  2. Monitoring
  3. Advocacy
  4. Assessment
  5. Linking

These processes do not follow any order, not even the abovementioned order.

Besides the function of case management written above, there are also four levels of case management. Which include:

  • Intake
  • Needs assessment
  • Service planning
  • Monitoring
  • Evaluation 

Unlike the five functions of case management, these levels of management must be implemented in order of the way they are listed above.

Why is case Management Important?

Case managers are integral to the healthcare system and serve as patient advocates.

They handle admission, treatment plan, recovery, and case closure. They ensure these processes are completed accurately, safely, and on time.

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Where do Case Managers Work?

The typical employers of case managers are:

  • Schools
  • Hospitals
  • Ambulance services
  • Specialist social work agency
  • Nursing homes
  • Private organizations
  • Charity organizations 

Case managers work in the same places where social workers work.

How much do Case Managers make?

On average, case managers make $18.65 per hour.

In the United States, in a year, a case manager makes about $44,930.

Your pay may depend on your geographical location, qualification, and years of experience.

Case managers with up to 10 years of experience earn $49,828 annually.

Their colleagues with one year and 5 years of experience earn $43,484 and $46,057, respectively.

Why do you want to become a Case Manager?

The role of a case manager brings satisfaction; it increases your contribution to patients’ overall well-being. 

You plan, evaluate and implement treatment and care on a patient to see them get better.

During the treatment healing process and recovery, you may also encourage them to take an active role in determining their health condition at all times.

What should I Include in my Case Manager Resume?

When creating a resume, you may want to include everything that will convince an employer that you are suitable for the job.

Some of the information you may want to include are:

  • Years of experience
  • Qualification
  • Skills

Don’t hesitate to use this guide on the job description of a case manager to create that perfect resume.

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What is the Difference Between Case Management and Therapy?

The basic difference between therapy and case management is the method of care.

Since the case management job description also involves financial aspects of a patient’s care, case managers may work with insurance companies to see available services.

What is the Difference between a Case Manager and a Social Worker?

Case managers are social workers who provide health care to patients. They work in institutions or agencies.

But, unlike social workers, case managers do not provide therapy. However, they may counsel their patients when necessary.

Case Manager Job Description Guide Summary

The work of a case manager brings so much satisfaction; the joy that comes with helping others is immeasurable.

Most of the time, they spend their working hours in offices or wards caring for and attending to patients.

The job description of a case manager may require that they work on weekends and during holidays.

As a case manager, you may be exposed to injuries and contaminations while working; ensure that you observe all safety precautions.

A case manager’s job description may vary depending on your employer and location.

This article contains the basic and essential things job applicants should know about this career path.

Knowing and mastering your job description is an excellent step to becoming the perfect case manager you envisage.

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