What is the Job description of a Case Manager?

The job description of a case manager includes taking care of patients and facilitating their care and recovery.

They work with other health care practitioners, social workers and the family of the patient as well.

A case manager cares for patients by identifying their needs, planning their treatment and observing improvement.

Most case managers are registered nurses, some of which are also certified case managers.

They ensure that all patients are given optimum satisfaction.

Since you are reading this article, I guess it is either you are seeking a job as a case manager, or you are intending to start a career in that path.

Whichever way, your decision to learn about a case manager job description is a good start.


What are the duties and responsibilities of a case manager?

Here are some of the typical duties and responsibilities of a case manager

1. Care for patients individuals in the best way possible

It is the responsibility of a case manager to care for every patient uniquely.

You must understand that different patients require different manners of approach.

As such, you should try to find out what works best for each patient and stick to it.

2. Draft out and assess a patient’s treatment plan

Case managers work with other health care professionals to draft out a workable treatment plan.

Whenever it is necessary to make adjustments to this treatment plan,they do it.

3. Determine when to close a case.

Case managers open a case, see to the progress of the case and then close it.

Even after case closure, they may follow clients up to know their progress.

4. Evaluate case process and progress

The job description of a case manager requires that you evaluate the case process and progress regularly.

This is done to see how well a patient is doing with treatment and to determine if adjustments are required.

5. Facilitate recovery of clients

Case managers do everything within the ethics of their job to quicken the recovery process of their patient.

Of course, seeing that your patients are recovering fasten should bring satisfaction.

Some other duties and responsibilities of a case manager are:

  • Work as a team with other health care providers to achieve a goal.
  • Interact with patients to ensure that they are satisfied.
  • Keep an accurate record of all cases.
  • Help motivate patients and their family as well.
  • Observe all rules and regulations.
  • Follow up discharged patients to make sure they are physically, mentally and emotional fine.
  • Advocate for financial assistance and Insurance coverage for patients.

Your duties and responsibilities may be more or less than these depending on your employer.

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How do I create a case management plan?

The job description of a case manager requires that they create a case management plan.

When creating a case management plan,you may want to make sure that the plan addresses the needs identified during the needs assessment process.

The plan should also address the needs for all family members.

Some of the things you should do in developing a business plan are:

  • Identify available resources.
  • Develop tools to facilitate the treatment process.
  • Draft out working policies and procedures.

Your work process will be dependent on how good your case management plan is.

What qualifications do I need to become a case manager?

To become a case manager, you should obtain a bachelor’s degree in nursing.

Click HERE to know more about how to become a nurse.

After obtaining a bachelor’s degree, you also have to be licensed to practice nursing in your location.

Going further to become a certified case manager is advantageous.

Employers also prefer to employ those with a minimum of 3-5, years experience in case management or other related fields.

Excellent computer skills and knowledge of Microsoft office is a plus.

What is a case management tool?

Computer softwares that helps organizations store client’s data into one database are case management tools.

With the help of these softwares, organizations can regulate patient’s data without using pen, paper or even a spreadsheet.

What does it take to become a good case manager?

Case managers need to understand the uniqueness of each client and their conditions.

You may need to regularly speak with other professionals in regards to your patients.

It is also important for a case manager to have good listening skills. After listening, you should also be able to speak in a compassionate and understanding manner.

What skills and personality suit a case manager?

Taking the job description of a case manager into consideration, there are certain skills and attributes that most employers look out.

Although being a nurse and a certified case manager can get you the job, possessing these skills will help you stand out.

Here are some of the skills and attributes that makes a good case manager:

1. Communication skills

A good case manager should be able to communicate effectively both verbally and in writing.

Good communication skills will make interaction with clients and other team members easier.

2. Interpersonal skills

It is good for a case manager to be able to create and maintain a good relationship with patients and other health care providers.

3. Compassion

As a good case manager, you should always be kind to  patients.

Showing compassion to patients may play a role in facilitating their recovery.

4. Organizational skills

case managers need to be organized. It helps minimize mistakes .

This skill is important for keeping records and multitasking when necessary.

5. Critical thinking and problem solving skills

A good case manager should be able to think smart and fast when analysing and planning a patient’s treatment.

Critical thinking improves the over work of a case manager.

6. Time management skills

Time management is also necessary to excel as a case manager. You have to manage time well if you must be able to handle every client and still give them the best service.

What are the five major functions of case management?

The core functions of case management consist of 5 processes, which are:

  1. Treatment Planning
  2. Monitoring
  3. Advocacy
  4. Assessment
  5. Linking

These processes do not follow any order, not even the order written above.

Besides the function of case management written above, there are also four levels of case management. Which include:

  • Intake
  • Needs assessment
  • Service planning
  • Monitoring
  • Evaluation 

Unlike the five functions of case management, these levels of management must be implemented in order of the way they are listed above.

Why is case management important?

Case managers are an integral part of the healthcare system, they serve as advocates for patients.

They handle admission, treatment plan, recovery and case closure. They make sure that all of these processes are completed accurately, safely and on time.

Where do case managers work?

The typical employers of case managers are:

  • Schools
  • Hospitals
  • Ambulance services
  • Specialist social work agency
  • Nursing homes
  • Private organizations
  • Charity organizations 

Case managers work in the same places where social workers work.

How much do case managers make?

On the average, case managers make $18.65 per hour.

In the United States, in a year, a case manager makes about $44,930.

You pay may be dependent on your geographical location, qualification and years of experience.

Case managers with up to 10 years of experience earn about $49,828 per year in the years.

Whereas their colleagues with one year and 5 years experience earn $43,484 and $46,057 respectively.

Why do you want to become a case manager?

They role of a case manager brings satisfaction, it increases your contribution to the overall well being of patients 

You plan, evaluate and implement treatment and care on a patient with the goal of seeing them get better.

During the treatment healing process and recovery, you may also encourage them to take an active role in determining their health condition at all times.

What should I include in my case manager resume?

When creating a resume, you may want to include everything that will convince an employer that you are suitable for the job.

Some of the information you may want to include are:

  • Years of experience
  • Qualification
  • Skills

Don’t hesitate to make use of this guide on the job description of a case manager to create that perfect resume.

What is the difference between case management and therapy?

The basic difference therapy and case management is the method of care.

Since case management job description also involves financial aspects of a patient’s care, case managers may work with insurance companies to see what services are available.

What is the difference between case manager and social worker?

Case managers are actually social workers who provide health care to patients. They work in institutions or agencies.

But, unlike social workers, case managers do not provide therapy. Although they may counsel their patients when necessary.

Case manager job description guide summary

The work of a case manager brings so much satisfaction, the joy that comes with helping others is immeasurable.

Most of the time, they spend their working hours in offices or wards taking care of and attending to patients.

The job description of a case manager may require that they work on weekends and during holidays.

As a case manager, you may be exposed to injuries and contaminations, there while working, ensure that you observe all safety precautions.

A case manager’s job description may vary depending on your employer and location.

Whichever, this article contains the basic and important things job applicants should know about this career path.

Knowing and mastering your job description is a good step to becoming the perfect case manager you envisage.

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