Customer Relationship Officer – Female at a Foremost Food Processing Company – PTK Consulting Limited

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PTK Consulting Limited – Our client, a foremost food processing company, is recruiting to fill the position below:

Job Title: Customer Relationship Officer – Female

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Degree, or equivalent
  • Must have 3- 5 Years experience in similar role
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Salary
N100,000 monthly.

Application Closing Date
23rd October, 2021.

Method of Application
Interested and qualified candidates should send their updated resume to: ptkconsultinglimited@yahoo.com using “Customer Service Officer – Female” as the subject of the mail.

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