What is the Job Description of a General Manager?

An ideal general manager job description should contain the duties and responsibilities to expect as well the essential skills a general manager should have and the monetary benefits.

The responsibilities of a general manager includes supervising employees, setting goals and Implementing them and ensuring that budgets are being followed strictly.

They also ensure that operations are carried out using best practices. Their goal is to improve productivity.

Ideal candidates are expected to possess certain attributes, alongside the necessary academic qualification.

The preferred minimum academic requirement for becoming a general manager is usually a master’s degree.

Employers look out for applicants who have solid communication and leadership skills.

They should also have the ability to think analytically and critically.

Before applying for a job, it is best to know what the job entails.

This will help you perform better at an Interview.

Therefore, if you are applying for a job as a general manager, you should read this job description.

Let’s go ahead to see what general managers do.

What is the job description, duties and responsibilities and salary of a general manager

What does a general manager do?

General managers usually work for large organisations and they are also called GMs. 

They perform a variety of responsibilities in the organisation where they work.

General manager is a leadership or executive role and they are responsible for developing business strategies and motivating employees to perform their duties properly.

They also establish a company’s policies and standards and ensure that operations are carried out in compliance with these established policies.

A GM oversees budgets, staff and general operations. They perform several administrative functions.

Also, the general manager supervises other managers who are in charge of several departments.

A GM also comes up with innovative ideas on how to move the business forward.

They also organise trains and seminars for all employees.

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What are the duties and responsibilities of a general manager?

The responsibilities of a general manager varies from company to company.

But, irrespective of where you work, it is important that you take the duties and responsibilities section of your job description very seriously.

This is because it contains everything your employer expects you to do on a daily basis.

Here are some of the common duties and responsibilities of a general manager usually featured in their job description:

1. Manage business operations

A GM is responsible for planning and supervising business operations.

They ensure operations are carried out using best practices.

2. Develop business strategies

General managers are also responsible for comics with strategic business plans.

Such plans that should be aimed at improving quality of service, productivity and profitability.

3. Prepare budgets

It is also the responsibility of a general manager to assist stakeholders, accountants and departmental heads to review and create budgets.

After a budget has been prepared, presented to the management and approved, a general manager ensured that it is adhered to.

He or she sees to it that operations are carried out In the most cost effective way.

4. Help in hiring staffs

Also, a general manager assists the human resources department in hiring and interviewing staff.

After hiring new staff, the GM is Ali in charge of organising orientation and training programs.

A general manager also has the right to terminate the employment of a junior employer.

5. Establish and implement company policies

It is also the duty of a general manager to establish company rules and policies.

Although, he or she does this with the assistance of other stakeholders.

They are also responsible for ensuring that policies and standards are adhered to.

Also, they ensure that operations are carried out in compliance with relevant government policies.

Other duties and responsibilities of a general manager includes:

  • Prepare and present reports to other executives and stakeholders.
  • Motivating and supervising staff.
  • Spot business opportunities from potential, new and existing clients.
  • Organise and attend meetings with staff.
  • Reviewing financial reports and data
  • Resolve conflicts between  employees.

An ideal Candidate for this role should have a strong business acumen and entrepreneurship spirit.

What qualifications do I need to become a general manager?

The position of a general manager is a leadership role and requires years of experience in working in various business areas.

As a result of the nature of the job, employers prefer employing those with a master’s degree.

A master’s degree in business administration or management is preferred.

Most master’s degree programs take about two to three years to Complete.

A bachelor’s degree in business administration,  management or any related field is usually a perquisite for enrolling into a master’s degree program.

Usually employers prefer promoting those who have worked in their company for years and have developed experience.

Also, employers also give preference to applicants who have worked for big companies or competitors in the same sector.

It is not mandatory for a general manager to have any certification.

But having a certification is advantageous and puts a candidate at an edge.

What skills should a general manager have?

Most of the skills a good general manager should have are obtained from years of experience working in several business areas.

These skills are relevant for performing all of the duties and responsibilities of a general manager.

 As such, if you want to succeed in this role, you should possess some if not all of them.

A good general manager must be familiar with accounting, financial and development procedures.

Here are some of the duties and responsibilities of a general manager usually featured in their job description:

1. Communication skills

A good general manager should be able to relate necessary information in writing and verbally as well.

They should be able to communicate the technical and non technical aspects of their job to junior staff and other executives as well.

2. Interpersonal skills

A successful candidate for this position must also possess good interpersonal skills.

They should be able to develop good working relationships with junior and senior staff.

3. Leadership skills

Already, we have established that the position of a general manager is a leadership or executive position.

Therefore, it is safe to say a good general manager should possess all relevant leadership attributes.

This is necessary for dealing with junior staff.

4. Analytical thinking

A good general manager should be able to make decisions with the future of the organisation in mind.

You should be capable of coming up with strategic and workable business plans.

5. Organisational skills

These individuals perform a lot of managerial and administrative duties 

As such, they must be organised when performing these duties.

A good general manager should be able to prioritise his or her activities.

Also, they should be detail oriented, this will help them avoid omission.

Where do general managers work?

Virtually all big organisations that have different departments require the services of a general manager to oversee operations.

Here are some of the typical employers of a general manager:

  • Banks
  • Insurance companies
  • Manufacturing companies
  • Transport companies
  • Logistics companies
  • IT firms

General manager job vacancies are usually advertised online, on the website of large organisations.

Vacancies may also be advertised offline on national or local newspaper publications.

How much do general managers make?

General managers are usually part of the executives in large organisations or companies.

Therefore, they are usually well paid, atleast, compared to other jobs.

The salary of a general manager may be influenced by the following factors:

  • Employers; GMs who work in larger companies are usually paid better than their colleagues who work for smaller firms.
  • Qualification: More qualified candidates are likely to receive a better pay than those who are less qualified.
  • Experience: The position of a general manager requires a lot of experience, as such, general managers who have more experience are likely to be paid better.
  • Geographical location: The economic situation in a country also plays a vital role in determining the salary of a general manager. 

On the average, general managers who work in the United States make an average of $52,000 per year according to their career balance.

Their salary ranges from $34,000 per year to $102,000 per year.

These figures are likely to be different in your geographical location.

General manager work environment and schedule

The role of a general manager is stressful and challenging.

Although they are leaders, they also have to report to the CEO.

They are usually held responsible for all business operations.

Typically, most of the duties of a GM are carried out in an office.

Although, they may have to regularly go round the different sections of a company to ensure that operations are carried out properly.

General managers usually work full time on regular working days and hours.

At some point, working over time, at evenings and weekends is inevitable.

General manager job outlook

According to the United States bureau of labour statistics, job opportunities for general managers are estimated to grow by 8% through 2026.

This is above the average estimated 7% for all occupations.

Conclusion: General manager job description guide

Employers are free to make use of this job description as a template for preparing their own general manager job description that suits their needs.

Also, prospective GMs can also use this guide for creating a professional resume.

Here are some other job descriptions you may want to check out:


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