Hotel Manager Job Description | Duties and Responsibilities

If you are seeking a hotel manager job, you should carefully read this job description guide to know the duties and responsibilities to expect.

An ideal hotel manager job description contains the duties and responsibilities and the expected salary.

A hotel manager’s duties and responsibilities include overseeing all hotel staff, ensuring good customer service, and creating a pricing list.

You will also be responsible for negotiating with vendors, welcoming guests and resolving issues that may arise in the hotel.

There are certain skills and attributes an ideal hotel manager should have or try to develop.

A good hotel manager should have good leadership and managerial skills.

You must be trustworthy and possess good communication and interpersonal skills.

The minimum academic requirement for becoming a hotel manager is a bachelor’s degree, better if a graduate with a Bachelor of Hospitality Management.

Now we have a summary of a good hotel manager’s job description.

Let’s go ahead to discuss what hotel managers do.

Successful hotel manager talking to a woman working at the front desk

What Does a Hotel Manager Do?

Hotel managers are responsible for overseeing the daily business activities in a hotel.

You will be in charge of supervising all hotel staff and ensuring that operations are carried out at their peak.

The position of a hotel manager is not an entry-level role, rather, it is a leadership position.

As such, you will be relied upon to make important decisions.

As such, you must possess good decision-making skills.

Also, you will have to work with the human resources department to conduct screening and interviews during the hiring process.

Hotel managers who work in large hotels and suites spend most of their working hours in offices.

Whereas, those who work in small hotels will have to regularly come in contact with employees and guests.

What are the Duties and Responsibilities of a Hotel Manager?

The duties and responsibilities of a hotel manager may vary depending on the type and size of the hotel.

But, in general, your aim is to ensure the smooth running of operations in the hotel.

Here are the duties and responsibilities of a hotel manager commonly featured in most job descriptions:

#1. Customer satisfaction

Previously, people believed that the best hotels were the most expensive ones.

But, things are changing, the best hotels are no longer just the most expensive ones.

Rather, the best hotels have the best and most explicit customer service.

Since good hotels are still expensive, they have quality customer service.

Now, it is the responsibility of a hotel manager to ensure that customer service is at its peak in the hotel.

That’s the only way your hotel can compete in the market.

#2. Building and maintaining a good brand name and reputation for the hotel

A lot of people rely on online hotel reviews when looking for a hotel to lodge in.

It is the duty of a hotel manager to build a good hotel reputation.

When guests have a good notion about your hotel, they are certainly going to give your hotel good reviews and recommendations.

Also, whenever your hotel has a bad review, it is also your duty to respond to it kindly.

#3. Training hotel staffs

A hotel manager is also responsible for training hotel staff.

You are to help them develop good customer service skills and relationships with others.

It is also your duty to create a good and favorable work environment for staff.

Whenever an employee violates hotel standards, you also have the authority to discipline such employees.

#4. Preparing and managing budgets

A hotel manager is responsible for managing the finance of the business.

Hotels are usually affected by economic situations such as a recession or pandemics.

As such, a hotel manager is expected to monitor the economy and make financial plans that will sustain the hotel in the future.

To do this, you will have to create and implement budgets.

As well as create pricing lists and keep a record of hotel revenues.

#5. Staying updated with trending hotel technologies

One thing we all know about technology is that it keeps evolving.

As such, a hotel manager must be updated with recent hotel technologies.

Having new technologies installed in your hotel helps improve the customer experience.

Other duties and responsibilities of a hotel manager include:

  • Monitoring competitors
  • Ensuring that the hotel has a good online presence
  • Supervising employees
  • Ensuring all necessary safety and hygiene regulations are adhered to
  • Responding to feedback and handling complaints of guests

What Qualifications Should a hotel Manager Have?

The minimum academic requirement for becoming a hotel manager is a bachelor’s degree.

A degree in hotel management, hospitality, business management, or other related field is preferred.

Those with a bachelor’s degree in a non-related field but want to become hotel managers can obtain a postgraduate degree in hotel management.

Usually, employers look out for candidates with previous experience in catering, waitressing, retailing, or business management.

Proficiency in computer systems and software is advantageous for this role.

What Skills Should a Hotel Manager Have?

Becoming a hotel manager requires that you possess certain skills and attributes.

This is important because it will enable you to perform your daily duties with so much ease.

Most job descriptions also feature the essential skills a hotel manager should have.

This is because employers lookout for candidates who possess some if not all the skills.

Here are some of the essential skills a hotel manager should have;

#1. Leadership skills

A hotel manager is expected to be a role model for other employees.

You will be in charge of supervising staff and attending to their needs and complaints.

As such, it is important that you possess all relevant leadership attributes.

#2. Communication skills

A good hotel manager is supposed to be able to communicate verbally and in writing.

You will have to relate with staff, vendors, and supplies, and good communication skills will be important when speaking to them.

Also, a good hotel manager should have good listening abilities.

#3. Interpersonal skills

An ideal hotel manager should be capable of developing good relationships with other employees and guests.

This way, you can create a good working environment for employees and satisfy your guests better.

#4. Customer service skills

In the duties and responsibilities section of the job description, I clearly stated the importance of a good customer experience.

Good customer service also helps improve the customer experience.

No guest will return to a hotel where he or she was poorly treated.

#5. Trustworthiness

Your employer will depend on you to manage the hotel and improve its productivity.

As a hotel manager, you have to be trustworthy and never make a decision that would affect the hotel negatively.

How Much Does a Hotel Manager Make?

According to salary.Com, hotel managers in the United States make an average of $110,602 annually.

Hotel managers’ salaries range from $78,478 per year to $143,947 per year.

It is important to note that the figures above are unique to hotel managers who work in the United States.

The salary of hotel managers is influenced by geographical location, employer, experience, and qualification.

In countries where the economy is poor, hotel managers are likely to receive a poor salary compared to those who work in places where the economy is better.

Also, hotel managers who work for 5-star hotels tend to receive a better salary.

More experienced and qualified managers are also likely to be paid better than their less experienced and qualified colleagues.

Where Do Hotel Managers Work?

Some of the typical employers of hotel managers include;

  • Resorts
  • Hotels
  • Cruise liners
  • Conference centres
  • Inns
  • Residential clubs

Vacancies are usually advertised online, on the websites of hotels, inns, and cruise lines.

 Adverts may also be done through radio or television stations and newspaper and magazine publications.

Hotel Manager Work Environment and Schedule

Most hotels are located in towns and cities, although some are also found in rural areas.

Most of the working hours of a hotel manager are spent in an office.

Periodically, you will have to go around the hotel to supervise the work of other hotel staff.

Hotel managers work for long hours, typically working on weekends and holidays is usually inevitable.

What Should I Include in My Hotel Manager Resume?

A professional hotel manager’s resume should feature any information relevant enough to convince an employer that you qualify for the job.

You should consider including information like:

  • Years of experience
  • Previous place of work
  • Hard skills
  • Qualification
  • Soft skills

Also, while answering questions during an interview, it is important to refer to the above information.

You can use this job description to create a professional hotel manager resume.

Conclusion: Hotel Manager Job Description Guide

Employers are also free to use this guide as a template for creating their unique job description of a hotel manager.

If you have questions concerning being a hotel manager, kindly leave them in the comment section.

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