Senior Manager – Customer Success at OPay Nigeria

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 300,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.

We are recruiting suitable and qualified candidates to fill the position below:

Job Title: Senior Manager – Customer Success

Location: Lagos
Employment Type: Full-time

Job Summary

  • The Senior Manager is responsible for managing all aspects of the business unit’s customer support and relationship procedures, policies and oversees the implementation of a balanced workflow, tailored towards efficient and high-quality customer service.

Key Responsibilities

  • Implement a standard workflow that provides a seamless customer experience to the customers.
  • Increase customer loyalty by fostering an efficient customer relationship.
  • Manage the customer support associates and ensure that the whole process is being implemented.
  • Develop a service measurement process to ensure the workflow and the implemented idea achieve the desired result.
  • Implement a well-structured quality assessment procedure that guides the customer success associates towards maintaining the set standard when implementing the ideas.

Requirements

  • B.Sc / M.Sc qualification in Mass Communication or any related field.
  • A wealth of experience Managing and customer experience and support in FINTECH payment solutions firm preferably
  • Minimum of 8 years experience in customer service and at least 3years as a Customer Success/ Support Manager.
  • Results-oriented, entrepreneurial, and self-motivating.

Application Closing Date
28th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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