Specialist – Field Activation, Commercial at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Specialist – Field Activation, Commercial

Job Identification Number: 1216
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Field Activation
Division: MoMo Payment Service Bank

Description

  • Gather and analyze data and benchmark with competition to increase RGS
  • Identify and work with efficient activation agencies as approved by the business
  • Process necessary document for engagement of activation agencies
  • Work with the legal unit to draft and implement a contract and agreement document for the approved agencies
  • Work with the procurement unit to validate and authorize documents to execute the project for the activation agencies
  • Prepare and get necessary approval from finance to procure PO for the agencies to facilitate payment of their monthly commission
  • Liaise with the support team to set up agent profile for the field activation canvassers for RGS acquisition on the system
  • Ensure and monitor effective synergy between the field activation resources and the regional team
  • Provide a daily, weekly and consolidated monthly reports on acquisition numbers across the sub-regions, regions and nationally for the business
  • Ensure availability and integrity of customer data at all times
  • Communicate all MFS customer offers and value propositions to the trade effectively
  • Effectively support all acquisition agencies within the business
  • Capture and monitor field canvasser and agency complaints and ensure complaints and queries are promptly attended to and escalated appropriately for resolution
  • Identify agency with spurious customer acquisition report and immediately engage such agency for clean acquisition
  • Manage effectively all queries and complaints from the regions around customer acquisition and ensure proper follow up for resolution and feedback to the region
  • Provide and give necessary support to the agencies for seamless execution
  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
  • Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead.

Requirements
Education:

  • First Degree in any related discipline
  • Fluent in English.

Experience:

  • 3 – 7 years’ experience which includes:
    • Experience in Field Activations or allied field
    • Experience in Fintech, banking or Mobile Money  
    • Experience working in a global/multinational enterprise with a good understanding of emerging markets.

Application Closing Date
11th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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