Team Member, Remittance and Collection Support at United Bank for Africa Plc (UBA)

0
71

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Remittance and Collection Support

Location: Lagos, Nigeria
Job Type: Full-time · Mid-Senior level

About the Job

  • Interested in joining the UBA Tribe? We are looking to hire a talented and experienced individual.
  • The ideal candidates must be conversant with the following:
    • Remittance Market trends especially in the financial technology industry  
    • New Product Development
    • Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
    • Trend monitoring for transactions performed on the various Ecommerce solutions.

Job Objective(s)

  • Provide technical support for all collections and remittance platforms (Issue resolution, platform maintenance and upgrades etc.)
  • Facilitate and drive projects that enhance and increase the capacity of the collections and remittance platforms and in turn increase revenue
  • Monitor and report all performance trends on the platforms (Count, Volume, Uptime, Downtime etc.)
  • To ensure all routine/periodic housekeeping functions are carries out as at when due  
  • Vendor Management – Ensure fluid engagements with all 3rd party support providers(Vendors) to increase content on the platforms and ensure they are stable.

Responsibilities
Daily Technical Support functions:

  • Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable  
  • Routine housekeeping – Backup of logs periodically (daily weekly etc.), Clean up space on the servers etc.
  • Update Platform Checklist that contains all specific to be carried out on each platform on said dates
  • Ensure the platforms are up and functional at all times
  • Ensure all user platforms are optimised and functioning optimally
  • Escalate all issues to the team lead in a timely and explicit manner

Product and Project Management:

  • Track Project Management deliverables to ensure all milestones are delivered and project remains on track
  • Ensure timely development and deployment of innovative solutions for the unit
  • Ensure that vendor related projects are monitored strictly to meet set deadlines  
  • Engage stakeholders to understand requirements when developing solutions for the various units.

Income and Revenue Tracking:

  • Monitor fraud prevention solutions across all collections and remittance platforms.
  • Ensure all Income are configured properly at set-up and captured for all Collections and remittance products

Reporting:

  • Provide Performance reporting and analytics (Count. Volume and Revenue). Analyse and interpret customer behaviours and patterns to increase retention
  • RoA weekly achievements report  
  • Weekly Review and reporting of projects, Issues and collection mandates
  • Group Digital Banking Monthly Performance Report
  • Group Digital Banking Monthly Channel Adoption Report
  • Review daily transaction status reports to identify reasons for failures and ways to avoid them
  • Provide AD HOC reports when required

Educational Qualifications

  • Minimum of 2 years’ experience in the banking sector or any related technology field.

Desired Skills:

  • Product Management
  • Business Analysis
  • High analytical approach
  • Data presentation and trend analysis
  • Technically capable
  • Customer experience and issue resolution
  • Team leader and team player
  • Interpersonal relationship management
  • Proactive and able to work smart on own initiative

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

You can also check the following

Please Share this to Family and Friends