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<\/figure>\n\n\n\nWhat does a Customer Service Representative do?<\/h2>\n\n\n\n
The duties of a customer service representative vary from company to company.<\/p>\n\n\n\n
For instance, a customer service representative who works for a logistics company guides customers through ordering.<\/p>\n\n\n\n
They also receive customer complaints concerning orders and ensure they will be looked Into.<\/p>\n\n\n\n
A customer service representative working for a telecommunications company will respond to customers’ network service problems.<\/p>\n\n\n\n
Those who work for cinemas will be responsible for responding to the customer’s calls concerning what movies will be showing at a particular time.<\/p>\n\n\n\n
And also, those who work in banks will be responsible for responding to customer calls and questions regarding their accounts.<\/p>\n\n\n\n
Irrespective of where you work, you will be responsible for responding to customer complaints and questions as a customer service representative.<\/p>\n\n\n\n
You may also have to interact with customers directly.<\/p>\n\n\n\n
Read More: Compliance Manager Job Description | Duties & Responsibilities<\/a><\/p>\n\n\n\n Read also;<\/p>\n\n\n It is important that you take this particular section very seriously.<\/p>\n\n\n\n Because it contains all your employer expects you to do daily.<\/p>\n\n\n\n The duties and responsibilities of a customer service representative may vary from industry to industry, but certain they all have certain common duties and responsibilities.<\/p>\n\n\n\n Here are some of the duties and responsibilities commonly featured in major job descriptions:<\/p>\n\n\n\n A customer service representative has to listen to questions from customers attentively.<\/p>\n\n\n\n After listening and understanding them, you are responsible for giving them relevant answers.<\/p>\n\n\n\n When it is not in your place to answer such questions, you can refer them to senior colleagues.<\/p>\n\n\n\n A customer service representative needs to develop good relationships with customers.<\/p>\n\n\n\n Doing so lets you know their preferences and recommend products or services they may like.<\/p>\n\n\n\n Read More: Research Assistant Job Description | Duties & Responsibilities<\/a><\/p>\n\n\n\n Customer service representatives who work for logistics and retail businesses take customer orders.<\/p>\n\n\n\n After a customer pays for the products he or she wants to buy, they then calculate the appropriate change and return it to them.<\/p>\n\n\n\n When they are not in the place to take orders, you guide the customer through the ordering process.<\/p>\n\n\n\n A customer service representative must record customers’ information, such as addresses and contacts.<\/p>\n\n\n\n A customer service representative is also responsible for responding to the complaints of customers.<\/p>\n\n\n\n After receiving these complaints, they refer them to the appropriate employee.<\/p>\n\n\n\n Other duties and responsibilities of a customer service representative include<\/strong>:<\/p>\n\n\n\n Read More: Quality Assurance Manager Job Description | Duties & Responsibilities<\/a><\/p>\n\n\n\n A high school diploma is the minimum academic requirement for becoming a customer service representative.<\/p>\n\n\n\n In some countries and states, customer service representatives must be above 18.<\/p>\n\n\n\n Usually, whenever a new customer service representative is employed, they undergo some weeks of training.<\/p>\n\n\n\n This training involves learning how to respond to customers and deal with difficult or ill-mannered customers.<\/p>\n\n\n\n Those who work for financial institutions such as banks and insurance companies undergo several months of training.<\/p>\n\n\n\n During such training, you will be taught policies and regulations related to financial dealings and transactions.<\/p>\n\n\n\n Senior and more experienced employees usually supervise the first few weeks of working.<\/p>\n\n\n\n It is also important for a customer service representative to have a good understanding of their customer service policies and regulations.<\/p>\n\n\n\n Customer service representatives who work for financial institutions will require a license from their state or country.<\/p>\n\n\n\n Requirements for getting a license vary from state to state or country to country.<\/p>\n\n\n\n But in general, it usually requires passing an examination.<\/p>\n\n\n\n A customer service representative is responsible for responding to customer questions, recommendations, and appraisals.<\/p>\n\n\n\n To do this, customer service representatives must possess good communication skills.<\/p>\n\n\n\n Customer service representatives should be able to communicate effectively verbally and in writing.<\/p>\n\n\n\n It is also important to note that good communication skills involve listening as much as it has to do with speaking.<\/p>\n\n\n\n A good customer service representative should also possess active listening skills.<\/p>\n\n\n\n That way, he or she can understand customers better and, as such, pay attention to them.<\/p>\n\n\n\n Read More: Nurse Job Description | Duties & Responsibilities<\/a><\/p>\n\n\n\n Customer service representatives are also required to possess good interpersonal skills.<\/p>\n\n\n\n They must develop and maintain good relationships with existing and prospective customers.<\/p>\n\n\n\n By so doing, they may be able to understand the preference of customers and make good recommendations to them.<\/p>\n\n\n\n How can you be a customer service representative without customer service skills?<\/p>\n\n\n\n Therefore, they are expected to possess good customer service skills.<\/p>\n\n\n\n Responding to or treating clients poorly can outrightly chase.<\/p>\n\n\n\n A good customer service representative should be able to decide the best way to handle customers.<\/p>\n\n\n\n Such decisions must be taken with the company’s policies in mind.<\/p>\n\n\n\n And no matter how badly a customer behaves, a customer service representative cannot respond badly.<\/p>\n\n\n\n Read More: Uber Driver Job Description | Duties & Responsibilities<\/a><\/p>\n\n\n\n A good customer service representative should be able to quickly identify customer order problems.<\/p>\n\n\n\n After identifying a problem, the customer service representative should also think critically to find the best solution to resolve the issue.<\/p>\n\n\n\n Customer service representatives should also be capable of working independently.<\/p>\n\n\n\n They should be able to get the job done with or without supervision.<\/p>\n\n\n\n On average, customer service representatives in the United States earn up to $16.69 per hour.<\/p>\n\n\n\n Their salary ranges from $11.05 per hour to $27.11 per hour.<\/p>\n\n\n\n These figures may be different in your geographical location.<\/p>\n\n\n\n The salary of a customer service representative may be determined by so many factors, such as:<\/p>\n\n\n\n A good way to attract a salary increase is by obtaining educational advancement.<\/p>\n\n\n\n Also, obtaining more years of experience can result in a promotion and salary increase.<\/p>\n\n\n\nWhat are the Duties and Responsibilities of a Customer Service Representative?<\/h2>\n\n\n\n
1. Listen and Respond to the Questions of Customers<\/h3>\n\n\n\n
2. Recommend Products or Services to Customers<\/h3>\n\n\n\n
3. Take Orders from Customers<\/h3>\n\n\n\n
4. Keep a Record of Customers’ Contacts<\/h3>\n\n\n\n
5. Handle Complaints from Customers<\/h3>\n\n\n\n
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What Qualifications do you need to become a Customer Service Representative?<\/h2>\n\n\n\n
What Skills should a Customer Service Representative have?<\/h2>\n\n\n\n
1. Communication Skills<\/h3>\n\n\n\n
2. Interpersonal Skills<\/h3>\n\n\n\n
3. Customer Service Skills<\/h3>\n\n\n\n
4. Decision-making Skills<\/h3>\n\n\n\n
5. Problem-Solving Skills<\/h3>\n\n\n\n
6. Independence<\/h3>\n\n\n\n
How much do Customer Service Representatives make?<\/h2>\n\n\n\n
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