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<\/figure><\/div>\n\n\nDuties and Responsibilities of the CSR<\/strong><\/h2>\n\n\n\nThere are a lot of things expected of the customer service representative. <\/p>\n\n\n\n
However, some of the common duties and responsibilities of a CSR include the following:<\/p>\n\n\n\n
\n- Building sustainable relationships and trust with customers through open and interactive communication<\/li>\n\n\n\n
- Managing large amounts of calls<\/li>\n\n\n\n
- Handling customer complaints and providing appropriate solutions within time limits<\/li>\n\n\n\n
- Engaging customers<\/li>\n\n\n\n
- Generating sales lead<\/li>\n\n\n\n
- Recommending potential products or services to management by collecting customer information and analyzing customer needs<\/li>\n\n\n\n
- Providing accurate, valid, and complete information using the right methods and tools.<\/li>\n\n\n\n
- It should be reachable via email, phone, and social media.<\/li>\n\n\n\n
- Assisting with the placement of orders, refunds, or exchanges<\/li>\n\n\n\n
- Keeping records of customer interactions, transactions, and complaints<\/li>\n\n\n\n
- Identifying and assessing customers\u2019 needs to achieve satisfaction<\/li>\n\n\n\n
- Communicating and coordinating with colleagues as necessary<\/li>\n\n\n\n
- Knowing the products inside out to be able to answer all customer inquiries.<\/li>\n<\/ul>\n\n\n\n
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What are the Qualification and Requirements to become a Customer Service Representative?<\/h2>\n\n\n\n
A CSR is required to have not just possess hard skills but also soft skills.<\/p>\n\n\n\n
Hard Skills include:<\/p>\n\n\n\n
\n- A high school diploma or higher education preferred<\/li>\n\n\n\n
- Familiarity with CRM systems and active practices<\/li>\n\n\n\n
- Be comfortable with computers<\/li>\n\n\n\n
- Months or years in this area or a related field that knows commonly-used concepts, practices, and procedures.<\/li>\n\n\n\n
- On-the-job training<\/li>\n<\/ul>\n\n\n\n
Soft skills include:<\/p>\n\n\n\n
\n- Excellent communication and presentation skills<\/li>\n\n\n\n
- Ability to multi-task and manage time effectively<\/li>\n\n\n\n
- Ability to stay calm and remain professional when faced with a frustrated customer<\/li>\n\n\n\n
- Be convincing enough to sell a product<\/li>\n\n\n\n
- Problem-solving skills<\/li>\n<\/ul>\n\n\n\n
The best customer service representatives are patient, empathetic, and communicative.<\/p>\n\n\n\n
What Special Skills do Customer Service Representatives Require?<\/strong><\/h2>\n\n\n\nWorking in the customer service department is not everyone\u2019s cup of tea. Due to their involvement with people daily, whether directly (face-to-face) or indirectly (phone, email, or social media), they need to have calm personalities and demeanors and be able to deal with every personality and demeanor too. Here are some of the skills every CSR must have:<\/p>\n\n\n\n
1. Good Communication Skills<\/h3>\n\n\n\n
One of the skills you will find in your job description as a customer service representative is “good communication skills.”<\/p>\n\n\n\n
This is a skill everyone needs to have, but as a CSR, it is imperative to have these skills. <\/p>\n\n\n\n
A good communicator is a good listener, a good writer, <\/a>and a good talker.\u00a0<\/p>\n\n\n\nLike a good talker, you must know how to engage customers and convince them to try another company\u2019s products.<\/p>\n\n\n\n
In addition, you should even know how to relay messages to other members of your team. <\/p>\n\n\n\n
You will also need to be able to talk calmly to a frustrated customer.<\/p>\n\n\n\n
As a good listener, it\u2019s important to listen to a customer when he is asking questions about a particular service or a particular product. <\/p>\n\n\n\n
While listening, you will also need to make appropriate suggestions and solutions.<\/p>\n\n\n\n
Knowing how to write is also important because you will need to be able to write emails, respond to reviews and complaints on social media or the company\u2019s website, etc. <\/p>\n\n\n\n
To do this effectively, you must know how to write comprehensibly and cohesively.<\/p>\n\n\n\n
Read More: Social Worker Job Description | Duties & Responsibilities<\/a><\/p>\n\n\n\n2. Patience<\/h3>\n\n\n\n
As I said earlier, you will meet an unimpressed customer every day.<\/p>\n\n\n\n
However, you must be patient and calm when dealing with such a customer. <\/p>\n\n\n\n
Try as much as possible not to let annoyance show in your tone or demeanor when interacting with a frustrated customer, as this will further anger or annoy the customer.<\/p>\n\n\n\n
3. Multitasking<\/h3>\n\n\n\n
You may need to reply to three or more chats or emails at the same, you may need to look up information about a customer while said customer is speaking on the phone, etc. knowing how to do several things serially is an essential skill to have as a CSR.<\/p>\n\n\n\n
4. Charisma<\/h3>\n\n\n\n
Charismatic people are likable; customers can talk to you quickly, and your presence will give them a sense of calm. <\/p>\n\n\n\n
You need to have a blended mix of power and warmth so that customers know you can help them while being empathetic and compassionate.<\/p>\n\n\n\n
5. Company Knowledge<\/h3>\n\n\n\n
This can\u2019t be overemphasized. CSRs are extensions and even front liners of their companies and, therefore, should have deep knowledge of the products and services sold by their company. <\/p>\n\n\n\n
This will make you a competent person, and when customers come to you for help, questions, or advice on what product to get, they will be satisfied with your response.<\/p>\n\n\n\n
What to Expect<\/strong> Working as a Customer Service Rep<\/h2>\n\n\n\nExpect to be in front of the computer for long hours and receive many phone calls daily.\u00a0<\/p>\n\n\n\n
Also, expect to be in the office in the early morning hours to prepare for the day and remain at the office long after work hours to go through and tie all loose ends from the day.<\/p>\n\n\n\n
You should also be prepared to talk throughout the day and repeat the same words and sentences.<\/p>\n\n\n\n
Do not expect every customer to be happy; you should be prepared to meet and speak with the unhappy ones.<\/p>\n\n\n\n
What is the Annual Salary of a Customer Service Representative?<\/h2>\n\n\n\n
A CSR is paid an average of $14.34 per hour. Has a bonus rate of $203-$5k, a profit-sharing rate of $289-$12k, and an annual salary of $22k-$45k.<\/p>\n\n\n\n
Read More: Bartender Job Description | Duties & Responsibilities<\/a><\/p>\n\n\n\n Read Also<\/p>\n\n\n\n A CSR is required to have not just possess hard skills but also soft skills.<\/p>\n\n\n\n Hard Skills include:<\/p>\n\n\n\n Soft skills include:<\/p>\n\n\n\n The best customer service representatives are patient, empathetic, and communicative.<\/p>\n\n\n\n Working in the customer service department is not everyone\u2019s cup of tea. Due to their involvement with people daily, whether directly (face-to-face) or indirectly (phone, email, or social media), they need to have calm personalities and demeanors and be able to deal with every personality and demeanor too. Here are some of the skills every CSR must have:<\/p>\n\n\n\n One of the skills you will find in your job description as a customer service representative is “good communication skills.”<\/p>\n\n\n\n This is a skill everyone needs to have, but as a CSR, it is imperative to have these skills. <\/p>\n\n\n\n A good communicator is a good listener, a good writer, <\/a>and a good talker.\u00a0<\/p>\n\n\n\n Like a good talker, you must know how to engage customers and convince them to try another company\u2019s products.<\/p>\n\n\n\n In addition, you should even know how to relay messages to other members of your team. <\/p>\n\n\n\n You will also need to be able to talk calmly to a frustrated customer.<\/p>\n\n\n\n As a good listener, it\u2019s important to listen to a customer when he is asking questions about a particular service or a particular product. <\/p>\n\n\n\n While listening, you will also need to make appropriate suggestions and solutions.<\/p>\n\n\n\n Knowing how to write is also important because you will need to be able to write emails, respond to reviews and complaints on social media or the company\u2019s website, etc. <\/p>\n\n\n\n To do this effectively, you must know how to write comprehensibly and cohesively.<\/p>\n\n\n\n Read More: Social Worker Job Description | Duties & Responsibilities<\/a><\/p>\n\n\n\n As I said earlier, you will meet an unimpressed customer every day.<\/p>\n\n\n\n However, you must be patient and calm when dealing with such a customer. <\/p>\n\n\n\n Try as much as possible not to let annoyance show in your tone or demeanor when interacting with a frustrated customer, as this will further anger or annoy the customer.<\/p>\n\n\n\n You may need to reply to three or more chats or emails at the same, you may need to look up information about a customer while said customer is speaking on the phone, etc. knowing how to do several things serially is an essential skill to have as a CSR.<\/p>\n\n\n\n Charismatic people are likable; customers can talk to you quickly, and your presence will give them a sense of calm. <\/p>\n\n\n\n You need to have a blended mix of power and warmth so that customers know you can help them while being empathetic and compassionate.<\/p>\n\n\n\n This can\u2019t be overemphasized. CSRs are extensions and even front liners of their companies and, therefore, should have deep knowledge of the products and services sold by their company. <\/p>\n\n\n\n This will make you a competent person, and when customers come to you for help, questions, or advice on what product to get, they will be satisfied with your response.<\/p>\n\n\n\n Expect to be in front of the computer for long hours and receive many phone calls daily.\u00a0<\/p>\n\n\n\n Also, expect to be in the office in the early morning hours to prepare for the day and remain at the office long after work hours to go through and tie all loose ends from the day.<\/p>\n\n\n\n You should also be prepared to talk throughout the day and repeat the same words and sentences.<\/p>\n\n\n\n Do not expect every customer to be happy; you should be prepared to meet and speak with the unhappy ones.<\/p>\n\n\n\n A CSR is paid an average of $14.34 per hour. Has a bonus rate of $203-$5k, a profit-sharing rate of $289-$12k, and an annual salary of $22k-$45k.<\/p>\n\n\n\nWhat are the Qualification and Requirements to become a Customer Service Representative?<\/h2>\n\n\n\n
\n
\n
What Special Skills do Customer Service Representatives Require?<\/strong><\/h2>\n\n\n\n
1. Good Communication Skills<\/h3>\n\n\n\n
2. Patience<\/h3>\n\n\n\n
3. Multitasking<\/h3>\n\n\n\n
4. Charisma<\/h3>\n\n\n\n
5. Company Knowledge<\/h3>\n\n\n\n
What to Expect<\/strong> Working as a Customer Service Rep<\/h2>\n\n\n\n
What is the Annual Salary of a Customer Service Representative?<\/h2>\n\n\n\n