What is the Job Description of the Director of Operations?

A director of operations job description may vary depending on the size and sector of the company in which he or she works.

But, this article contains information concerning the general job description of a director of operations irrespective of the size and sector of the firm of the company.

This role is a leadership position in any organization, as such applicants seeking for it need to possess good leadership skills.

It is the duty of the director of operations to oversee the day to day activities in a firm.

Just before I go on and on, why are you reading this article? My guess is, you are seeking for this role.

If that be the case, this article takes about one minute or more to completely read, so take your time to read and understand it.


What does a Director of operations do?

A director of operations oversees daily activities in a company. They coordinate other staff and control the use of resources.

They ensure the effective execution of all operations in the company.

It is also their duty to develop and see to the implementation of new office operations.

They make sure all company policies are observed by all staff at all times and see to the welfare of the staff.

What are the duties and responsibilities of a Director of operations?

To effectively carry out your Job, it is very important to know what your duties and responsibilities are.

Here are the general duties and responsibilities of a director of operations:

1. Updating the company’s operations policy

It is the duty of the director of operations to review company policies and make adjustments when necessary.

They uphold policies that promote productivity and ensure that everyone observes that policies.

It is also his or her duty to make sure all other staff observe and uphold these policies.

2. Work with human resources department during staff recruitment

Whenever there is a need to hire new staff, the director of operations works as a team with the human resources department for the recruitment exercise.

The director of operations assists in writing job descriptions and during interviews as well.

They make sure qualified individuals who have growth prospects are employed.

3. Work as a team with human resources department to train staffs

The director of operations also works as a team with the human resources department to organize seminars and training.

Such trainings are aimed at improving the skills, technical know how as well as the overall knowledge of staff.

4. Liaise with other executives to create a company’s budget

The job description of a director of operations also includes working as a team with the financial department and other executives to make budgets.

The budget must be realistic, while creating it, the company’s success must be at heart.

5. Keep financial record of all operations

They also keep financial records of every operation carried out.

This record must be in sync with what the accounting department has.

6. Supervise staffs from different departments

As part of your leadership role, you are responsible for supervising and coordinating other staff.

Supervision is essentially to make sure standards are met during operations.

Some other duties and responsibilities of a director of operations are:

  • Come up with innovative ideas to increase company’s growth and productivity.
  • Ensure that all operations are implemented professionally at the best cost and level of expertise.
  • Allocation of funds and resources to the different departments in a company.
  • Identify areas in which a company needs improvement and make necessary adjustments.
  • Evaluate results from completed projects and make comparisons with the appropriate standard.

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What qualifications do I need to become a director of operations?

Because this role is a leadership role, an advanced degree such as a bachelor’s degree or doctorate degree in business management, human resources or similar fields is advantageous.

But, the minimum academic certification a director of operations should have is a bachelor’s degree in management, human resources or other related fields.

You can also improve your qualification by taking an online course in business management or human resources.

Proficiency in data analysis, operation metrics and Microsoft is also a plus.

Director of operations is not an entry-level job, therefore employers look out for those with a minimum of 5-8 years of experience.

Experience may come from roles like customer service, administration or other related roles.

What skills and personality suit a director of operations?

To efficiently carry out all your duties and responsibilities as a director of operations, here are some skills you should possess.

1. Organizational skills

An operations manager should always be organized at all times. 

You must be fully given to details. This way, you will encounter little or no error.

2. Communication skills

A good director of operations should be able to communicate in writing and verbally.

He or she must always find the proper way to communicate the technical and non technical aspect of the job.

3. Interpersonal skills

Taking into consideration the fact that director of operations is a leadership role, it will be a huge mistake to overlook interpersonal skills.

To succeed in this role, you have to develop good relations with staff, clients and company management.

Maintaining a good working relationship makes the job smoother.

4. Leadership skills

Directors of operations are leaders, they lead other staff.

As such, it is necessary that they possess all leadership attributes.

Good leaders serve as a source of encouragement and example to other staff, especially juniors.

5. Budgeting skills

A good director of operations should also be capable of making workable and realistic budgets.

And also make sure that the budget is strictly followed in order to properly maximize the company fund.

6. Decision making skills

You may also have to make independent decisions at some time.

Therefore having good decision making skills is also a plus for you as a director of operations.

Is director of operations a stressful job?

To be totally sincere, Yes, the job of a director of operations can get pretty stressful at times.

But then, almost every job is stressful and demanding.

Therefore, what really matters is that you manage the stress well and still get the job done.

Completing a task successfully comes with so much joy that is not comparable to the stress you may have gone through.

Although, instead of breaking down mentally or physically, when you can’t handle it, take a break.

What is the work environment of a director of operations like?

Typically, directors of operations work in offices, at regular working hours. Sometimes, the job may demand that you tour round the company to supervise other staff.

During breaks, holidays and weekends, if service is required, then you may also have to report to duty.

Where do directors of operations work?

In small companies, the responsibility of a director of operations may overlap with that of an Administrator or manager.

As such, one person does both jobs due limited staff and funds.

But in larger firms, the job description of a director of operations and that of an Administrator or manager differs.

Therefore, the services of a director of operations is required more in big firms, who carry out more operations.

Some of the typical employers of a director of operations are:

  • Banks
  • Manufacturing companies
  • Logistics companies
  • Government organizations
  • Private organizations
  • Insurance companies

There are so many platforms like LinkedIn on which you can put up a professional director of operations resume for employers to see and find you.

How much do directors of operations make?

On the Average, directors of operations in the United States make up to $92,772 per year.

More experienced and qualified individuals may earn more than their colleagues.

The figure above may differ depending on your geographical location, and also the size and sector of the company you work in.

Because it is a leadership role, most directors of operations are paid well, irrespective of location.

What should I include in my director of operations resume?

When creating a professional resume, you may want to include information such as:

  • Location
  • Experience
  • Soft skills
  • Qualification
  • Date of birth
  • Hard skills

Making these information available in your resume makes it easier for employers to determine how qualified you are for the job.

Conclusion: Director of operations job description guide

This article on the job description of a director of operations is optimized to support your goal.

Aside from job applicants, companies may also use it to create a director of operations job description template.

You should always have it in mind that role is very vital to the productivity of companies. 

Therefore, it is important that you know and understand your Job description.

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