The job description of an account manager can sometimes be stressful, but it is interesting to work as one.
They play a very vital role in every organization where they work.
The duties and responsibilities of an account manager require special skills to carry out successfully.
Such duties may include attending to the needs and complaints of customers and building and maintaining good relations with them.
When employing account managers, companies are always very careful. This is because an account manager can make or mar the business by how he or she treats customers.
This guide on an account manager’s job description is perfect for creating a resume.
Aside from creating a good resume, you must read and understand it properly to gain insight before attending a job interview.
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What does an Account Manager do?
Account management involves building a good relationship with customers, executives, and stakeholders and planning, preparing, and presenting sales reports.
Account managers improve customer experience; they respond to customer complaints and identify prospective business opportunities for existing customers.
Sometimes your job may require that you travel to meet customers.
Account managers should always be sensitive to the customers’ needs.
They should also be knowledgeable in the use of account management software.
What are the Duties and Responsibilities of Account Managers?
The job description of an Account manager requires that you carry out some duties and responsibilities.
Some of the duties and responsibilities of an account manager include the following:
1. Build and Maintain a Good Working Relationship with Clients
After a client is drawn to a business, the account manager must develop a good working relationship with him or her.
They also inform the client of new products they may find useful.
2. Negotiate Contracts with Clients
The account manager is responsible for negotiating and closing a profitable deal with clients.Â
This duty is why an account manager should possess good negotiation skills.
3. Prepare Account Report
For accountability, account managers prepare and present reports of the status of the account handed off to him or them to handle.
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4. Come up with Innovative Ideas to Improve Customer Experience
The account manager is responsible for constantly thinking and coming up with reasonable ideas to satisfy customers.
They must also attend training and seminars to learn what’s new.
5. Work as a Team with the Sales and Customer Service Team
Account managers work with the customer service and sales management teams to improve customer service.
The whole aim is to satisfy customers as well as make sales.
Some other duties and responsibilities of an account manager are;
- Evaluate customers’ use of the company’s product.
- Assist customers via emails, phone calls, and online meetings.
- Connect with key accounts, executive sponsors, and stakeholders.
- Report monthly progress to stakeholders.
- Build and maintain trust advisor relationships with stakeholders and executive sponsors.
- Inform clients about new products or policies.
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What Qualifications do I need to become an Account Manager?
Account managers usually have bachelor’s degrees in business management, public relations, mass communication, or other fields.
After graduating from college or a university, those who intend to build career paths in account management usually start in entry-level sales or customer service positions.
Often, these positions help new college graduates to gain experience and the necessary skills to succeed in Account management.
This is important because when creating an account manager job description posting or templates, employers always specify the need for experience.
Getting an internship is one way to gain account manager experience, especially for freshers.
You can never go wrong with internships, although some will be paid internships or pro bono.
In addition, you can also improve your qualification by obtaining a master’s degree in similar subjects.
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After becoming an Account Manager, what Position can I be Promoted to?
After achieving your goal to become an account manager, you can aspire for a more advanced position.
You may advance to the position of account director.
Account directors oversee account managers.
What Skills and Personality suit an Account Manager?
To effectively carry out all your duties and responsibilities as an account manager, here are some skills you should possess.:
1. Multitasking
A good account manager should be able to do more than one thing at a time without or with minimal error.
This will help speed up activities and manage time.
Whenever multitasking is impossible, you only need to prioritize your tasks.
More essential tasks should be given immediate attention, and less important tasks should not be left out.
2. Attention to Detail
Account managers should be given details.
The importance of this cannot be overemphasized. They have to be very sensitive to the needs of customers.
3. Good Communication Skills
It is also essential for every account manager who intends to succeed in this career path to know how to communicate.
A good account manager should be able to communicate the technical and non-technical aspects of the job in writing and verbally.
4. Emotional Intelligence
Account managers should be capable of displaying a high level of emotional intelligence.
Especially when dealing with clients. You must understand what is unique for every one of them.
5. Negotiation Skills
The importance of this skill in Account management cannot be overemphasized.
Account managers should be able to strike good and favorable deals with clients.
Deals should be negotiated and closed so that both parties benefit.
6. Problem-solving Skills
Without intentionally creating problems, sometimes they come up.
In such cases, account managers should be able to handle problems that may arise during work without letting them get out of hand.
7. Time Management Skills
Account managers should know how to manage time effectively.
Time must be managed so that no aspect of the Job suffers.
8. Interpersonal Skills
You should also be good at creating and maintaining good working relationships with clients, stakeholders, and executive sponsors.
With this, you can obtain their trust and also serve them better.
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9. Teamwork
The job description of an account manager includes that you work as a team with sales and customer service.
Therefore developing a good team spirit is very important to get the job done.
Is Account Management a Stressful Job?
I started this article by letting you know that account management can be stressful; yes, it can.
But it is an exciting career path. This may be a good career path if you have a flare for meeting people and providing good customer service.
After all, there is no job out there that is not stressful. If not all the time, once in a while, all jobs can be demanding.
What is the Work Environment of an Account Manager like?
Typically, account managers work in offices at regular working hours. Sometimes your Job may demand that you travel to meet with clients.
You may also need to work during holidays and weekends whenever the company requires your services.
How much do Account Managers make?
In the United States, the average salary of an account manager is about $59,082 per year.
This figure may vary based on your geographical location, qualification, and experience.
With more qualifications and experience, individuals may earn up to $90,000 annually.
This is why improving your qualification and obtaining more years of experience cannot be ignored or overlooked.
Where do Account Managers work?
So many popular companies you know usually require the service of an account manager.
Some such companies include Amazon, Alibaba, and even Dell.
The typical employers of account managers are:
- Network service providers
- Banks
- Insurance companies
- Logistics companies
- Tech firms
There are so many platforms on which you can put up your resume for employers to see and find you.
A platform like LinkedIn is a nice place to start with.
What should I Include in my Account Manager Resume?
You should include your experience, skills, and qualifications when creating a resume.
This makes it easy for employers to assess your qualifications for the job.
Even during an Interview, the importance of hitting points about your skills, experience, and qualification should not be overlooked.
Don’t hesitate to use this guide on the job description of an account manager to create a professional resume that supports your goal.
What is the Difference between an Account Manager and a Sales Manager?
In small companies, one person may be burdened with the duties of a salesperson and an account manager due to limited staff.
But, in larger firms, different teams handle sales and account management.
And the job description of account managers differs from that of sales managers.
The major focus of a salesperson is to draw new and prospective customers for the business.
After a salesperson draws new clients and successfully closes a deal, an account manager is assigned to that client.
The salesperson then gives the account manager everything he or she may need to know to work smoothly with that particular client.
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Conclusion: Account Manager Job Description Guide
The job description of an account manager has been fully explained in this article.
In as much as individuals seeking the job can use it to create a professional resume, employers can also create a job posting or advert.
Other job descriptions:
References:
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