What is the Job Description of a Bank Teller? [Full Job Duties, Roles and Responsibilities]

The job description of a bank teller spells out the duties and responsibilities of a banker in clear terms.

A bank teller is one who receives and pays out money in a bank.

They are usually the first point of interaction for customers as they enter the bank. 

They generate certified cheques and money orders, they exchange currencies and verify the identity of customers and process request for deposits and withdrawals.  

Bank tellers answer questions about bank products and services and direct customers to other staff for more complex bank transactions.

They must be detail-oriented and precise and just like the CSR, they must also have effective communicative skills and excellent customer service skills.


What are the duties and responsibilities of a bank teller? 

A lot is expected of a bank teller. They have to prove themselves as trustworthy, transparent and responsible. Their duties include:

  1. Counting cash in drawer at the start of each shift and reconcile remaining cash at the end of their shift and to account accurately for deposits and dispersals.
  2. Assisting customers with processing transactions, such as deposits, withdrawals, or payments
  3. Ability to resolve account discrepancies
  4. Informing customers about bank products and services
  5. Maintaining and balancing cash drawers
  6. Accurately tracking, recording, reporting, and storing information related to bank transactions
  7. Following all bank financial and security regulations and procedures
  8. Ordering cheques and bank cards for customers
  9. Exchanging currencies
  10. May also include answering phones, managing ATM deposits, filing deposit slips

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What are the qualifications and requirements for the job of a bank teller?

  • High school diploma
  • At least one-month training
  • Knowledge of some computer software used for financial products and services offered
  • Background check
  • Effective time management, communication and customer service skills.
  • Professional appearance and attitude
  • Should be detail-oriented

What are the special skills required for the job of a bank teller?

Besides meeting the educational qualifications to get a banking job in Nigeria, you need to also possess some soft skils.

These special skills include;

1. Good personalities

Bank tellers, just like the customer service representatives need to have good interpersonal skills, have calm personalities and a likeable demeanour. 

2. Effective communicators

To get a banking job in Nigeria, you should also be an effective communicator.

As a result, any aspiring banker in Nigeria must be good at writing, talking and listening.

Bank tellers are the front lines of the bank and as a result should endeavor to throw their bank in good lights. 

3. Integrity

Due to the fact that bank tellers deal with large amounts of money in a day, they should be honest and be people of integrity.

They should strive to be trusted both by their employers add the customers.

4. Top-notch organizational skills

They should be able to organize their desks and put things in order to avoid careless mistakes, they should also keep bank documents and statements that will allow the bank to track transactions

5. Exercise patients

The need to be patient cannot be overemphasized.

You will meet a lot of frustrated customers and getting annoyed by their outbursts will only make them more frustrated.

Be patient throughout your day while dealing with them and even your colleagues.

6. Stress Management

Every job is stressful, but dealing with different people, with different problems and personalities can be draining.

After work hours, endeavour to do stress-relieving exercises.

7. Determination

Like with most jobs that have to do with meeting people, some days will be really hard and its only sheer strength and resilience that will take you through that day and the next.

How to improve your skills as a bank teller 

To get a job as a bank teller, you will need to have experiences that have similar policies to that of bank telling. Here are some ways to get those skills.

1. Ask friends and colleagues

As an individual, you may not know so much about yourself or you may be looking at yourself with rose-scented glasses.

Ask friends and colleagues to tell you areas where you can improve in to be better.

2. Take some classes

Developmental classes are very important because they make you better in particular areas substantial for a particular job.

You should take classes in computer, finance, etc. even some games that will help your cognitive abilities are recommended.

Sign up for these courses and watch yourself grow!

3. Take Initiative

Personally, you should know what you can and cannot do, and of course, as an aspiring bank teller you should also know the basic and most important skills needed.

Write down all these important skills and know where you fall short and start building on that or those area(s).

4. Volunteer

Throughout high school, college and other stages of life, volunteer at places that will help build these skills.

Always be willing to assist people because the job of a bank teller is primarily to assist people.

What to expect working as a bank teller

As a bank teller, you should expect to sit in front a computer for long hours, you should also expect to meet angry and frustrated customers and you should expect a tight work schedule, usually an average of 40 hours per week.

Tips for writing your own resume when applying for a bank teller job

When writing your resume, you should know that you need it to stand out. Write only things that are relevant to the job. 

For example, if you have worked at a restaurant as a waiter that will not be an important thing t write. But if you worked as a cashier, or as a book keeper or as the one who receives calls for orders in that restaurant, you will need to write those down.

Be sure to highlight all skills you have as regards bank telling. And if you have worked somewhere where those skills came in handy, be sure to put that down.

What is the annual salary of a bank teller?

The salary of a bank teller varies based on the geographical location, level of expertise and experience, type of employer and other factors. Its average is $22,250 – $39,110.

Conclusion – Job description of a bank teller

The job description of a bank teller spells out the duties and responsibilities of a banker in clear terms.

This is important for both the bank that is hiring and the candidate seeking for a job as a bank teller.

For the bank, a well written job description for bank teller helps them to create a standard for the job.

As for the an aspiring bank teller, it helps you to prepare for a job interview or aptitude test.

Whatever the purpose for reading this article, I hope you found satisfaction reading through.

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